Phone+Calls

=**Phone Call **= toc

**Greeting **
“Good morning/afternoon you’ve reached Warren Middle School how may I help you?”

**Safety Concern **

 * Consult Emergency Procedure Manual
 * Contact Administrator/SRO immediately

**Event/Date/Time **

 * Check Campus Outlook Calendar
 * If not listed take a message and speak to an administrator
 * Establish with administrator who will return the call within 24hrs
 * If you feel the information is incomplete or inadequate in our listing you should share your concern with an administrator immediately

**Attendance **

 * Forward to Attendance Clerk

**Schedule/Counseling **

 * Forward to Counselor

**Student **

 * <span style="font-family: 'Gill Sans MT','sans-serif'; font-size: 13px;">Contact the student and deliver message or have them come down based on the parent’s request

**<span style="font-family: 'Gill Sans MT','sans-serif'; font-size: 13px;">Illness/Medical **

 * <span style="font-family: 'Gill Sans MT','sans-serif'; font-size: 13px;">Forward to Nurse
 * <span style="font-family: 'Gill Sans MT','sans-serif'; font-size: 13px;">If nurse is unavailable and the call is urgent contact an administrator

**<span style="font-family: 'Gill Sans MT','sans-serif'; font-size: 13px;">Discipline **

 * <span style="font-family: 'Gill Sans MT','sans-serif'; font-size: 13px;">Forward to grade level assistant principal

**<span style="font-family: 'Gill Sans MT','sans-serif'; font-size: 13px;">Procedure **

 * <span style="font-family: 'Gill Sans MT','sans-serif'; font-size: 13px;">Consult Campus Handbook
 * <span style="font-family: 'Gill Sans MT','sans-serif'; font-size: 13px;">If not listed or no protocol is found take a message and inform administrator
 * <span style="font-family: 'Gill Sans MT','sans-serif'; font-size: 13px;">Establish with administrator who will return the call within 24hrs

**<span style="font-family: 'Gill Sans MT','sans-serif'; font-size: 13px;">Urgent/Repetative Call **

 * <span style="font-family: 'Gill Sans MT','sans-serif'; font-size: 13px;">Contact Administrator and wait for instruction

**<span style="font-family: 'Gill Sans MT','sans-serif'; font-size: 13px;">Other **

 * <span style="font-family: 'Gill Sans MT','sans-serif'; font-size: 13px;">Take a message
 * <span style="font-family: 'Gill Sans MT','sans-serif'; font-size: 13px;">Meet with campus principal so new procedure can be developed for anything not listed on this protocol
 * <span style="font-family: 'Gill Sans MT','sans-serif'; font-size: 13px;">Establish with administrator who will return the call within 24hrs
 * <span style="font-family: 'Gill Sans MT','sans-serif'; font-size: 13px;">Any information you feel is incomplete, inadequate or in error should be shared with an administrator immediately